🛠 Tech Stack

💼 About This Role

You'll provide second-line support for enterprise software used by legal and compliance teams. You'll triage and resolve issues while collaborating with global support engineers and developers. This role offers the chance to master application servers, databases, and reporting technologies.

🎯 What You'll Do

• Provide customer assistance via portal, email, chat, and phone
• Troubleshoot issues by reproducing problems and determining resolutions
• Triage problems, assign severity, and track progress in ticket system
• Create knowledge-base articles for self-help enablement

📋 Requirements

• 2+ years of experience with enterprise software in support or development
• Experience writing SQL queries
• Experience working with Java/J2EE applications
• Experience with Windows or Unix operating systems

✨ Nice to Have

• Experience with Application Servers (Tomcat, Weblogic, WebSphere)
• Performance tuning of applications or databases
• Experience with Business Objects or BI technology

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min