🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio in a rebuild-phase SaaS business, driving expansion, retention, and customer outcomes. This high-ownership role blends commercial accountability with cross-functional collaboration to shape the future of our customer organization.

🎯 What You'll Do

• Own NRR for book of business; deliver expansion, renewal, and retention targets
• Identify and close up-sell and cross-sell opportunities
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles and execute recovery plans for at-risk accounts
• Maintain accurate pipeline and forecasts in CRM

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce) and collaboration tools

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Previous experience in Transportation Management Systems (TMS) or last-mile/logistics technology
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global: Live anywhere in the world
• 🕒 Flexible Work Environment: Prioritize results over rigid schedules
• 📈 Dedicated Growth Path: Consistent feedback and support for career goals
• 🛠️ Access to Leading Tools and Technology: Latest tools, playbooks, and tech
• 🎉 Engaging Community Activities: Coffee chats, happy hours, cooking classes, book clubs

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/presentation interview· 60 min