🛠 Tech Stack

💼 About This Role

You'll empower customers to maximize the value of Conversica's Conversational AI platform by providing white glove onboarding support and technical troubleshooting. Your core impact will be ensuring successful integrations with CRMs and marketing automation systems. This role offers the chance to build trusted relationships with diverse stakeholders in a fast-paced, customer-facing environment.

🎯 What You'll Do

• Lead technical implementation of onboarding for new customers.
• Guide customers through integrating Conversica with CRMs and marketing platforms.
• Provide hands-on configuration support and technical guidance.
• Manage onboarding projects end-to-end, ensuring timelines and deliverables.

📋 Requirements

• 2+ years experience in technical account management or similar role.
• Strong customer communication skills to simplify complex technical concepts.
• General understanding of CRM and marketing automation platforms.
• Proven ability to manage multiple customer projects simultaneously.

✨ Nice to Have

• Experience with Salesforce.
• Working knowledge of SQL.
• Familiarity with AI productivity tools like ChatGPT.