🛠 Tech Stack

💼 About This Role

You'll join Picarro's Customer and Technical Support Organization in Bangalore to provide world-class support for our gas analyzers used in scientific research and hazardous gas monitoring. You'll collaborate with cross-functional teams to improve the overall customer experience.

🎯 What You'll Do

• Diagnose and resolve complex hardware and software issues
• Maintain clear communication with customers throughout support
• Document work in CRM and collaborate with the team
• Work with sales and product marketing to improve customer experience

📋 Requirements

• Bachelor's degree in Engineering or Science
• Experience in a direct customer facing role
• Strong commitment to customer service
• Hardware and software troubleshooting skills