💼 About This Role

You'll join the Service Operations team, managing complex service issues and live trip operations for CharterUP's AI-native group transportation platform. You'll be the primary point of contact during active trips, coordinating solutions to operational disruptions in a fast-paced environment. This remote role offers the chance to impact a hyper-growth company transforming a $450 billion industry.

🎯 What You'll Do

• Respond to customer inquiries via phone and email.
• Independently resolve a wide range of customer issues.
• Monitor active trips and address disruptions.
• Coordinate with drivers, customers, and internal teams during live trips.

📋 Requirements

• 2–4 years of customer service or operations experience.
• Strong written and verbal communication skills.
• Demonstrated problem-solving skills in fast-paced environments.
• Experience handling escalated customer situations with professionalism.

✨ Nice to Have

• Experience in logistics, transportation, hospitality, or marketplace environments.
• Ability to multitask and prioritize competing tasks.

🎁 Benefits & Perks

• 🏖️ Flexible Work Model: Remote-first company.
• 🏥 Comprehensive Health Wellness: Medical, dental, vision, mental health support.
• 💰 Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance.
• 🌴 Time Off: 15 PTO days + 8 paid holidays.
• 🚀 Performance-Driven Culture: Join a fast-moving team.

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Talent Acquisition interview· 30-45 min
2. 2Hiring Manager interview· 30-45 min
3. 3Team interviews· 45-60 min
4. 4Offer & Background Check· varies