🛠 Tech Stack

💼 About This Role

You'll support patient assistance programs by processing co-pay requests and ensuring accuracy. You'll help optimize workflows and mentor new team members. This role offers exposure to healthcare operations and process improvement projects.

🎯 What You'll Do

• Process payment requests for patients, pharmacies, and healthcare providers.
• Assist with reporting, workflow optimization, and program documentation.
• Support program managers with communications and filing systems.
• Contribute to onboarding and training initiatives for new team members.

📋 Requirements

• Minimum of 2 years in customer service, patient support, or related field.
• Bilingual French and English proficiency (written and spoken).
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Flexibility to work rotating shifts between 8:00 a.m. and 8:00 p.m.

✨ Nice to Have

• Experience with co-pay or pharmaceutical distribution programs.
• Post-secondary education in a related field.

🎁 Benefits & Perks

• 🏥 Comprehensive health, dental, and vision coverage
• 👶 Paid parental and caregiver leave
• 📚 Professional development and mentorship programs
• 🌍 Full-time remote-friendly environment
• 💪 Wellness benefits and employee resource groups

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 1 hour