🛠 Tech Stack

💼 About This Role

You'll build and lead the APAC Customer Success organization, owning post-sales revenue outcomes and driving 130%+ Net Revenue Retention across Korea, Japan, Taiwan, and future markets. You'll establish scalable processes for onboarding, renewals, and expansion, while managing a team of CSMs and partnering cross-functionally. This is a builder role where you'll define how Speak for Business scales globally.

🎯 What You'll Do

• Build and lead APAC Customer Success team across Korea, Japan, Taiwan
• Own post-sales revenue outcomes including NRR and expansion targets
• Drive expansion revenue by coaching team on upsell/cross-sell opportunities
• Design and implement scalable processes for onboarding, renewals, QBRs

📋 Requirements

• 8+ years of Customer Success experience in B2B SaaS
• 3+ years in leadership role managing CSMs or Account Managers
• Proven track record owning revenue metrics like NRR and gross retention
• Deep understanding of APAC business culture, especially Korea, Japan, Taiwan

✨ Nice to Have

• EdTech or education industry experience in APAC
• Experience managing distributed teams across multiple countries and time zones
• Background in partner/channel management and change management

🎁 Benefits & Perks

• 🌍 Global team with offices in San Francisco, Seoul, Tokyo, Ljubljana
• 📈 High-growth stage with Series C funding from top investors
• 👥 Tight-knit team with strong culture and growth opportunities
• 🌟 Impact millions by reinventing language learning with AI