💼 About This Role

You'll own the end-to-end relationship with Vibe's fastest-growing enterprise advertisers, driving retention and expansion. You'll build trust-based partnerships and influence the product roadmap. This role offers real ownership over revenue outcomes and front-row access to a category being built in real time.

🎯 What You'll Do

• Manage full client lifecycle from campaign launch through optimization for enterprise accounts
• Build deep, trust-based relationships by surfacing insights and strategic recommendations
• Own renewal and expansion targets across book of business
• Guide clients through campaign strategy and performance optimization on the Vibe platform

📋 Requirements

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform
• Proven track record of hitting retention and expansion targets across a named account portfolio
• Hands-on experience with incrementality measurement and ability to contextualize ROAS
• Comfort working across CRM and analytics tools to monitor account health and drive engagement

✨ Nice to Have

• Experience with Looker, Planhat, or similar customer success/analytics tooling
• Background in connected TV (CTV) or streaming TV advertising specifically
• Experience building or improving CS processes at a high-growth SaaS company

🎁 Benefits & Perks

• 💰 Variable pay — based on objectives you hit
• 🏢 Hybrid flexibility — NYC Flatiron District, 3x a week
• 🏥 Full health coverage — medical, dental, vision
• 🏖️ Unlimited PTO
• 👶 Parental leave — paid for all parents

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min
4. 4Final Round· 60 min