🛠 Tech Stack

💼 About This Role

You'll join an award-winning support team at Sigma, helping customers solve technical challenges using the Sigma platform. You'll drive solutions and contribute to product improvement. This role offers exposure to cross-functional collaboration and the chance to shape support processes.

🎯 What You'll Do

• Diagnose and resolve complex technical issues with customers
• Develop best practices and tools for issue diagnosis and performance optimization
• Collaborate with cross-functional teams to improve user experience
• Participate in quarterly projects and periodic on-call duties

📋 Requirements

• 2+ years of experience in a customer-facing technical role at a cloud or SaaS provider
• SQL proficiency including JOINs, partitions, window functions, and query plan analysis
• Proficiency in data modeling concepts
• Ability to chart data into logical visualizations

✨ Nice to Have

• Experience supporting a cloud service in production
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS

🎁 Benefits & Perks

• 💰 Equity
• 🏥 Generous health benefits
• 🏖️ Flexible time off
• 👶 Paid bonding time for all new parents
• 🐶 Dog friendly office

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 1 hour