💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital through service and empathy. Your impact ensures every visit is a positive, personalized journey from greeting to follow-up. You'll thrive in a compassionate, fast-paced environment with opportunities for growth.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, over phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately while protecting sensitive information

📋 Requirements

• 2+ years experience in customer service role
• Advanced knowledge of computer programs and practice management software
• Strong multitasking ability in a fast-paced environment
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in veterinary or healthcare setting
• High emotional intelligence and adaptability

🎁 Benefits & Perks

• 🏖️ Flexible work schedules
• 💰 Competitive compensation including 401K match
• 🏥 Comprehensive health and wellness benefits starting day one
• 📚 Tuition reimbursement and CE travel stipend up to $2,500/year
• 👶 Paid parental leave up to 12 weeks at full salary

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Behavioral Interview· 1 hour
4. 4Offer· 1 week