Description

As a Lead Client Success Manager, you will serve as the account quarterback for a portfolio of clients, driving organic growth strategies for Media, Incentives, and Insights. You will lead client goals, oversee business quarterly reviews, and ensure flawless commercial execution while partnering with cross-functional teams to deliver consistently positive client experiences.

Requirements

• Bachelor's degree required
• 5-7+ years of Client Success (account management) and/or business development experience
• Media, Incentives, or Insights experience required
• Strong experience maximizing investment decisions across the portfolio
• Collaborative, energetic, thrive as part of cross-functional leadership team
• Adept at continual learning and ability to represent a broad portfolio
• Works well under tight turnaround and deadlines
• Ability to influence positive, constructive culture based on teamwork, collaboration, intellectual curiosity
• Project management experience
• Strategic thinking and problem solving
• Strong communication, organization, prioritization and attention to detail
• Ability to navigate ambiguity and thrive in driving recommendations and solutions forward

Responsibilities

• Full-commercial portfolio account leadership requiring commercial acumen across entire portfolio
• Understanding of Kroger business processes
• Data-driven, customer-centric consultation
• Oversee client goals and objectives across commercial portfolio, serving as primary point of contact
• Budget retention through active client engagement
• Oversee and deliver total business QBRs (Media Upfront, Loyalty Plan, Insights Annual Plan)
• Identify and close opportunities with Kroger facing teams to deliver on budget
• Lead all insights subscription renewals (84.51° Stratum, Collab Cloud, Data Direct)
• Maximize adoption of and value-creation from Insights subscriptions
• Consult on utilization of insights to support key merch processes
• Strategically engage corporate data science orgs on data utilization
• Support all insights-to-activation utilization
• Ensure flawless commercial execution across the book of business
• Drive strategic recommendations and brand performance conversations
• Own overarching client performance value creation conversations and lead strategic recommendations
• Proactively explore and source ideas to drive larger portfolio offerings