💼 About This Role

You'll lead customer onboarding and design tailored diagnostic workflows for healthcare institutions adopting advanced molecular testing solutions. Your work directly impacts adoption and clinical outcomes through cross-functional collaboration.

🎯 What You'll Do

• Lead customer onboarding and design diagnostic workflows
• Conduct virtual and in-person training sessions
• Support EMR/EHR integration efforts
• Monitor account performance metrics

📋 Requirements

• 7+ years experience in healthcare operations or account management
• Bachelor's degree plus relevant experience
• EMR/EHR systems experience
• HIPAA compliance understanding

✨ Nice to Have

• Background in diagnostics or biotech
• Experience with LIS platforms
• Work in regulated healthcare environments

🎁 Benefits & Perks

• 💰 Competitive salary $101,600-$152,400
• 🏥 Healthcare coverage
• 🏖️ Remote work flexibility
• 📈 Equity participation
• 📚 Professional development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min