🛠 Tech Stack

💼 About This Role

You'll lead and scale Europe's Customer Care organization of 700+ professionals, shaping the strategy for world-class customer experiences. Your impact directly influences business performance and profitability. You'll partner cross-functionally to build robust operational infrastructure and foster a culture of continuous improvement.

🎯 What You'll Do

• Lead and scale European Customer Care team of 700+ professionals
• Set and achieve performance targets and financial outcomes
• Design and execute regional customer care strategy
• Own key regional KPIs: CSAT, SLA, churn, and efficiency

📋 Requirements

• 8-10 years of experience leading large-scale Customer Care teams
• Proven success managing both in-house and outsourced operations
• Experience in technology-driven or high-growth environments
• Excellent communication skills in English

✨ Nice to Have

• Experience with Zendesk or similar CX platforms
• Travel industry background

🎁 Benefits & Perks

• 💰 Competitive compensation and equity ownership
• 🏖️ Generous vacation days plus public holidays
• 🏥 Private healthcare or gym allowance
• 📈 Flexible compensation plan
• 👶 17 weeks paid parental leave