Tech Stack

Description

You will be at the forefront of customer experience, resolving technical issues, educating developers on our code intelligence platform, and identifying product improvements. You'll help teams at companies like Stripe, Uber, and Dropbox ship faster with higher quality.

Requirements

• 2+ years experience in a similar support role
• Working experience with Unix/Linux and Bash
• Working experience with Kubernetes containerized solutions
• Working experience with code hosts: GitHub, GitLab, BitBucket
• Strong understanding of databases, especially SQL

Responsibilities

• Troubleshoot and solve reported issues with customer support
• Contribute to product and handbook documentation
• Observe trends causing issues and suggest remedies
• Collaborate with cross-functional teams to solve difficult problems
• Educate customers on product usage and best practices