🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, focusing on retention and growth. You'll act as a trusted advisor to customer stakeholders and lead the development of Mutual Success Plans tied to measurable outcomes. This role offers the opportunity to collaborate cross-functionally and drive customer insights.

🎯 What You'll Do

• Own a portfolio of high-value enterprise accounts focusing on retention and growth.
• Conduct regular business reviews and demonstrate ROI to stakeholders.
• Identify expansion opportunities and mitigate risks across accounts.
• Serve as escalation point for critical customer issues.

📋 Requirements

• 7+ years in Customer Success or related client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Understanding of Governance, Risk, and Compliance (GRC).

✨ Nice to Have

• Proficiency in Microsoft Office 365 and CRM tools.
• Experience in creating success plans and leading business reviews.
• Technical aptitude for product architecture and reporting.

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance
• 🏥 Comprehensive healthcare benefits
• 💰 Bonus incentives based on performance
• 📈 401(k) matching for financial growth
• 🐾 Pet insurance to support your furry friends

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min