🛠 Tech Stack

💼 About This Role

You'll act as a key technical bridge between customers and engineering teams, resolving complex integration and product issues for a usage-based billing platform. You'll troubleshoot escalations, analyze system behavior, and improve product usability with strong exposure to API-driven systems.

🎯 What You'll Do

• Provide hands-on support for customers integrating and using APIs.
• Investigate and resolve customer-reported issues using observability tools.
• Manage escalations through ticketing systems with engineering teams.
• Develop internal tools and automations to improve support workflows.

📋 Requirements

• 2+ years in a technical support or B2B SaaS customer-facing role.
• Debugging skills in complex software environments.
• SQL knowledge and ability to write scripts using APIs.
• Familiarity with ticketing systems like Zendesk or Front.

✨ Nice to Have

• Programming experience in Python, TypeScript, or Ruby.
• Experience creating technical documentation or knowledge base content.
• Experience in enterprise SaaS or startup environments.

🎁 Benefits & Perks

• 💻 Remote work in a global SaaS environment.
• 🚀 Exposure to cutting-edge billing and cloud infrastructure technologies.
• 📚 Knowledge base contribution opportunities.
• 🌟 Career growth within a high-scale technical organization.
• 🕒 Flexible and autonomous working environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min