🛠 Tech Stack

💼 About This Role

You'll be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for complex technical cases. You'll diagnose issues and guide best practices to ensure a great customer experience.

🎯 What You'll Do

• Own customer inquiries end-to-end, providing timely and accurate resolutions.
• Become a trusted product expert on dashboard, integrations, and troubleshooting.
• Drive product adoption by enabling customers to effectively use the platform.
• Collaborate with cross-functional teams to deliver seamless customer experiences.

📋 Requirements

• 2–3 years of experience supporting technical products, ideally in SaaS.
• Proficiency with case management tools like Salesforce or Zendesk.
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Strong written and verbal communication skills in English.

✨ Nice to Have

• Experience with Postman, Snowflake, or Kibana.
• Domain knowledge in SaaS, Mobile Technology, APIs, or Marketing Automation.

🎁 Benefits & Perks

• 💰 Competitive compensation that may include equity.
• 🏖️ Flexible paid time off.
• 🏥 Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• 👶 Family services including fertility benefits and equal paid parental leave.
• 📚 Professional development with a yearly learning stipend.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min