💼 About This Role

You'll join a Web Operations team supporting an automotive client, uncovering customer insights to shape data-informed digital experiences. You'll balance strategic research with operational support, driving evidence-based recommendations. This role offers the opportunity to work across a complex web ecosystem with a high-profile client.

🎯 What You'll Do

• Plan and conduct qualitative and quantitative research across the web ecosystem.
• Analyze customer pain points and friction areas in automotive journeys.
• Collaborate with analytics teams to combine behavioral data with insights.
• Develop journey maps, personas, and insight reports to support strategy.

📋 Requirements

• 3-5 years experience in CX, UX, or Service Design Research.
• Proven experience with qualitative and quantitative research methodologies.
• Strong understanding of digital customer journeys and user behavior.
• Experience working across complex web ecosystems.

✨ Nice to Have

• Experience in the automotive industry.
• Familiarity with CRO and experimentation initiatives.
• Knowledge of analytics platforms like heatmaps and session recordings.

🎁 Benefits & Perks

• 🏖️ Hybrid working model
• 📚 Professional development opportunities
• 🏥 Health insurance
• 💰 Competitive pension scheme
• 🌍 Global network and client exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Portfolio Review· 60 min