Description

You will support real estate agents and MLS partners by handling email, phone, and chat inquiries, troubleshooting product and data issues, and collaborating with Product and Engineering teams to ensure a reliable user experience. This role is vital to maintaining high-quality customer service and contributing to the company's mission of empowering people to find their home.

Requirements

• Minimum 2 years of customer service experience in a call center environment
• Excellent verbal and written communication skills
• Strong attention to detail
• Extensive knowledge of Realtor.com products
• Strong research and technical skills including knowledge of Chrome and Firefox

Responsibilities

• Answer incoming customer inquiries regarding technical issues, product/service questions, and general inquiries
• Maintain professionalism and establish positive rapport with callers
• Stay updated on product knowledge and company policy changes
• Handle inbound phone inquiries with effective communication and problem-solving skills
• Identify and escalate technical issues with clear reproduction steps and screenshots