💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring warm and personalized service. You'll oversee communications, resolve concerns with empathy, and create lasting connections with pet owners. This part-time role offers growth opportunities in a supportive, award-winning workplace.

🎯 What You'll Do

• Greet customers with warmth and urgency in person and over the phone
• Oversee customer communications and route urgent medical calls to doctors
• Deliver personalized experiences and creatively say yes to customer needs
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence and ability to read a room
• Experience in veterinary or healthcare settings

🎁 Benefits & Perks

• 📚 Learning opportunities with VEG-created clinical and leadership programs
• 💰 Travel stipend for credentialed (up to $1,000/year) and uncredentialed (up to $400/year) part-time VEGgies
• 🕒 Flexible work schedules to support work-life balance
• 👕 Comfy scrubs, VEG swag, and food in the fridge

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-person Interview· 60 min
3. 3Offer· 2 days