🛠 Tech Stack

💼 About This Role

You'll join Monks as a Support Analyst, serving as the first or second point of contact for customer inquiries. You'll resolve technical issues by analyzing system logs and running SQL queries, ensuring platform stability and customer satisfaction.

🎯 What You'll Do

• Resolve customer inquiries via chat, email, and ticketing systems
• Investigate technical issues using SQL and API testing tools
• Maintain knowledge base articles and troubleshooting guides
• Collaborate with Product, Engineering, and QA teams on escalations

📋 Requirements

• 3-5 years of experience in technical support or customer-facing technical roles
• Proficiency with SQL for querying and analyzing data
• Experience with ticketing systems (e.g., Jira)
• Familiarity with API testing tools (e.g., Postman) and scripting languages

✨ Nice to Have

• Experience in B2B environments
• Experience with application logs and debugging
• Knowledge of SaaS product configurations and integrations

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 📚 Learning and development opportunities
• 🏥 Health insurance
• 💻 Equipment and tools provided
• 🎉 Inclusive and diverse culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min