Tech Stack

Description

As a Staff Technical Program Manager on the Community Support Engineering team, you will drive complex cross-functional programs to improve customer support tools and experiences. You will partner with engineering, operations, and product teams to enhance decision-making, manage project schedules, identify risks, and ensure clear communication across stakeholders.

Requirements

• 10+ years of experience in software development with at least 7 years as a technical program manager.
• Demonstrated ability to work through ambiguity to detailed solutions.
• Self-motivated, proactive, and adaptable.
• Proven track record of influencing others with strong analytical skills.
• Experience developing processes where little exists.
• Detail-oriented with ability to understand bigger picture.
• Experience in a highly cross-functional environment.
• Excellent written and oral business communication and people skills.
• Knowledge of Asana, Jira, or equivalent task management tooling.
• B.S. in Computer Science or related technical discipline, or equivalent experience.

Responsibilities

• Develop a portfolio view of CSE programs’ scope and objectives.
• Collaborate with stakeholders to ensure technical feasibility and drive projects end-to-end.
• Provide leaders with visibility into execution status, issues, and decisions.
• Lead planning, execution, and delivery of large cross-functional initiatives.
• Identify technical dependencies and align stakeholders to manage them.
• Manage effective communications to leadership and across teams on decisions, status, and risks.
• Define and align on success criteria with relevant stakeholders.
• Regularly assess risks and identify ways to mitigate them.
• Partner with developer teams to enforce high quality internal documentation.
• Collaborate with leadership to implement best practices and align priorities.