10h ago

Customer Education Specialist

Boston, MA

$68k-$102k / year

full-timee-commerce

๐Ÿ’ผ About This Role

You'll create strategic written and video content to help Klaviyo customers grow their businesses. You'll collaborate with curriculum development, marketing, sales, and customer success to produce educational resources that enable self-serve growth. This role puts AI at the center of transforming content workflows.

๐ŸŽฏ What You'll Do

  • Research, write, and conceptualize educational content
  • Pitch content ideas based on customer challenges
  • Monitor content performance using data
  • Transform workflows by integrating AI

๐Ÿ“‹ Requirements

  • Marketing strategy background
  • Exceptional storytelling and writing skills
  • Comfortable on camera creating videos
  • Understanding of eCommerce marketing landscape

โœจ Nice to Have

  • Knowledge of adult learning principles
  • Experience with content performance metrics

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Annual cash bonus eligibility
  • ๐Ÿ“ˆ Equity compensation
  • ๐Ÿฅ Health, welfare, and wellbeing benefits

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Final Interviewยท 60 min
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