10h ago
Customer Education Specialist
Boston, MA
$68k-$102k / year
full-timee-commerce
๐ผ About This Role
You'll create strategic written and video content to help Klaviyo customers grow their businesses. You'll collaborate with curriculum development, marketing, sales, and customer success to produce educational resources that enable self-serve growth. This role puts AI at the center of transforming content workflows.
๐ฏ What You'll Do
- Research, write, and conceptualize educational content
- Pitch content ideas based on customer challenges
- Monitor content performance using data
- Transform workflows by integrating AI
๐ Requirements
- Marketing strategy background
- Exceptional storytelling and writing skills
- Comfortable on camera creating videos
- Understanding of eCommerce marketing landscape
โจ Nice to Have
- Knowledge of adult learning principles
- Experience with content performance metrics
๐ Benefits & Perks
- ๐ฐ Annual cash bonus eligibility
- ๐ Equity compensation
- ๐ฅ Health, welfare, and wellbeing benefits
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Final Interviewยท 60 min
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