💼 About This Role

You'll lead the Merchant Operations team in Thailand, ensuring a smooth onboarding experience for businesses using Xendit's payment infrastructure. You'll drive operational excellence and team performance while collaborating with cross-functional teams to improve processes and tools. This role offers the chance to shape merchant experience in a fast-growing fintech.

🎯 What You'll Do

• Lead the Merchant Operations team, managing performance and coaching.
• Monitor team performance and drive process improvements.
• Coordinate with stakeholders for smooth merchant onboarding.
• Act as escalation point for complex cases and ensure resolution.

📋 Requirements

• Bachelor's degree from a reputable university.
• 3-5 years experience in customer-facing or merchant onboarding role.
• Professional fluency in English and Thai.
• Proficiency in Microsoft Office or Google Suite.

✨ Nice to Have

• Fintech or banking operations experience.
• Experience opening client accounts.