2h ago
Customer Operations Associate
Munich, Bavaria, Germany
full-timejunior HybridFinTech
Description
You will manage the end-to-end merchant journey for German-speaking customers, handling queries via phone, email, and live chat, resolving payment issues, and collaborating with internal teams to enhance the customer experience. This role is central to scaling Liberis' embedded financial solutions across Europe.
Requirements
- Fluent German and English
- Strong communication and problem-solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
- Nice to have: competency in Czech, Slovak or Polish
Responsibilities
- Be the main point of contact for German-speaking merchants
- Own customer queries end-to-end via phone, email, and live chat
- Investigate and resolve payment-related issues
- Work closely with Sales, Underwriting, and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve product and processes
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