🛠 Tech Stack

💼 About This Role

You'll supervise and coach agents during nesting, helping them understand processes and products. You'll drive performance improvements through daily coaching and real-time feedback. Join a newly licensed bank experiencing rapid growth.

🎯 What You'll Do

• Supervise agent performance during nesting with daily coaching sessions.
• Analyze performance metrics and identify areas for improvement.
• Implement retention plans and address agent dissatisfaction.
• Develop and update training materials for nesting agents.

📋 Requirements

• 2+ years as supervisor, coach or agent in call centers.
• Proficiency with CRM software and monitoring tools.
• Ability to analyze metrics and generate reports.
• Strong communication and leadership skills.

✨ Nice to Have

• Experience in sales or customer service
• Conflict resolution skills

🎁 Benefits & Perks

• 💰 Productivity bonus
• 🏥 Major medical insurance
• 💼 Life insurance
• ⚖️ Legal benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone screen· 15 min
2. 2In-person interview· 45 min
3. 3Offer· 1 week