Description

You will own the first 60 days of the customer journey, driving time-to-value through seamless implementation and product launch. You'll coordinate integrations, lead customer trainings, and set the foundation for long-term retention in a fast-paced SaaS environment.

Requirements

• Fluent English (written and spoken)
• 3-5 years experience in Customer Onboarding, Implementation, or Project Management
• Strong client-facing communication skills and executive presence
• Experience leading virtual trainings or customer workshops
• Analytical mindset with comfort reviewing usage data

Responsibilities

• Serve as primary point of contact during first 30-60 days of client lifecycle
• Lead end-to-end onboarding and implementation for new accounts
• Coordinate product setup, integrations, and account configurations
• Conduct tailored onboarding sessions and full-team trainings
• Proactively manage and resolve onboarding-related escalations