🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers, resolving complex issues in WordPress ecosystems involving performance, debugging, and scalability. You'll serve as a key escalation point while collaborating with engineering and customer success teams to ensure operational excellence.

🎯 What You'll Do

• Debug complex WordPress application issues using logs and diagnostics.
• Provide technical guidance on WordPress best practices and performance.
• Collaborate with engineering and CS teams for issue resolution.
• Contribute to internal knowledge base and troubleshooting documentation.

📋 Requirements

• WordPress expertise including themes, plugins, hooks, and WP-CLI.
• PHP/JavaScript proficiency for debugging and troubleshooting.
• Customer-facing support experience in enterprise environments.
• Understanding of REST APIs, HTTP, DNS, and Git.

✨ Nice to Have

• Experience with WooCommerce or Gutenberg.
• Familiarity with reverse proxies or enterprise WordPress hosting.
• Knowledge of New Relic or Kibana debugging tools.

🎁 Benefits & Perks

• 🌍 Fully remote work environment
• 💰 Competitive salary with transparent compensation
• 🏖️ Open vacation policy for work-life balance
• 📚 Continuous learning opportunities
• 🚀 Career advancement across multiple functions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 15 min