20h ago
Technical Field Specialist
Palo Alto
โจ $60k-$85k / yearest.
full-timemidsoftware
๐ Tech Stack
๐ผ About This Role
You'll serve as the in-field coordinator for data collection programs at a top tier technology company, guiding field operators and ensuring smooth operations. You'll collect data hands-on and troubleshoot technical issues with devices and backend systems. This role offers an exciting opportunity to support leading-edge work in a dynamic environment.
๐ฏ What You'll Do
- Collaborate on intake, documentation, and scheduling of pilot requests
- Configure and troubleshoot devices for data collection
- Lead in-field data collection and provide status updates
- Document pilot results and report issues to client teams
๐ Requirements
- BA/BS degree or 2-3 years of relevant testing or support experience
- 1+ year of QA testing or technical support with mobile applications
- Familiarity with mobile and web technologies and tools like Google Sheets and Excel
- Valid driver's license and ability to travel to various field locations
โจ Nice to Have
- Knowledge of SQL and JavaScript
- Experience with device configuration and troubleshooting
๐ Benefits & Perks
- ๐ Travel reimbursement for field locations
- ๐ฑ Access to latest devices for testing
- ๐ข Onsite work in Palo Alto
- ๐ Learning opportunities with top tech company
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Phone Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
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