🛠 Tech Stack

💼 About This Role

You'll handle complex technical escalations for a global fundraising platform, taking ownership of access governance and SaaS administration. You'll drive automation improvements to enhance efficiency and security. Join a distributed team where mentorship and collaboration are core values.

🎯 What You'll Do

• Intake, triage, and resolve L1 escalations within SLAs
• Manage onboarding/offboarding accounts and MDM enrollment
• Respond to security incidents using playbooks
• Drive automation via scripts, APIs, and integrations

📋 Requirements

• 5 years in IT support with at least 3-5 years at L2/Sysadmin
• Strong troubleshooting skills and end-to-end ticket ownership
• Hands-on macOS administration and Google Workspace admin skills
• Experience with identity access management (RBAC, audits, SSO/SAML/SCIM)

✨ Nice to Have

• Admin ownership in multiple corporate SaaS tools
• Automation experience with scripts/APIs/Zapier/n8n
• Knowledge of 1Password or Jira Service Management

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Argentina
• 💰 Competitive base salary (2000-2500 USD/month)
• 📈 Stock options
• 📚 Learning budget for conferences and courses

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min