🛠 Tech Stack

💼 About This Role

You'll serve as a key point of contact for customers using specialized healthcare software solutions, helping resolve technical issues and ensuring a seamless user experience. You'll work closely with cross-functional teams to troubleshoot software, networking, and integration challenges. This remote role combines technical troubleshooting, ticket management, and customer engagement in a collaborative setting supporting healthcare-related systems.

🎯 What You'll Do

• Respond to inbound customer calls, emails, and support inquiries promptly.
• Manage support tickets through triage, prioritization, documentation, and escalation.
• Troubleshoot software functionality, data transfers, connectivity, and system performance.
• Document customer interactions and issue resolutions in knowledge bases.

📋 Requirements

• Experience with Windows, Windows Server, and Office 365 environments.
• At least 1 year of technical support or IT troubleshooting experience.
• Basic knowledge of networking concepts and file transfers.
• Strong problem-solving skills and a customer-first mindset.

✨ Nice to Have

• Experience with Zendesk or similar ticket management systems.
• Familiarity with DICOM, PACS, or medical imaging workflows.

🎁 Benefits & Perks

• 🏖️ Fully remote work opportunity
• 💰 Competitive hourly compensation ($25.00 – $35.00/hour)
• 🏥 Medical, dental, and vision insurance
• 📈 401(k) matching program
• 🏆 Paid time off and paid volunteer day

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min