🛠 Tech Stack

💼 About This Role

You'll provide consultative technical support to customers, ensuring autonomy in using RD Station software. You'll resolve inquiries via chat, ticket, and phone, driving customer success through empathetic and agile service. This role stands out for its affirmative focus on people with disabilities.

🎯 What You'll Do

• Conduct simultaneous service via chat, ticket, and phone
• Ensure quality and accuracy of case records
• Document and escalate complex demands
• Meet team metrics including satisfaction and SLA

📋 Requirements

• Customer service experience
• High school diploma complete
• Google tools proficiency
• Clear written and oral communication

✨ Nice to Have

• Ongoing or completed Technology degree
• Experience with chat or WhatsApp support channels
• Knowledge of service tools (Service Cloud, Freshdesk, Zendesk, Intercom)

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 📚 Continuous learning environment
• 🧘 Well-being programs (emotional, financial, physical, occupational, social)

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Application submission· 1 day
2. 2Work style assessment (Mindsight)· 30 min
3. 3Competency interview with recruiter· 1 hour
4. 4Technical interview· 1 hour
5. 5Final interview with manager· 1 hour