💼 About This Role

You'll ensure production system stability and lead incident resolution for enterprise-scale infrastructure. You'll collaborate with technical and business teams to minimize downtime impact and maintain disaster recovery processes.

🎯 What You'll Do

• Monitor production environments to ensure SLA and performance standards
• Manage incident resolution and coordinate outage communication
• Facilitate service restoration to minimize business disruption
• Support implementation of disaster recovery procedures

📋 Requirements

• Bachelor's degree in CS, IT, or related field
• Basic understanding of service desk and IT support processes
• Exposure to voice support or customer-facing technical roles
• Good problem-solving skills for diagnosing basic issues

✨ Nice to Have

• Experience with ticket management tools like ServiceNow
• Familiarity with ITIL frameworks
• Knowledge of cloud infrastructure basics

🎁 Benefits & Perks

• 🏥 Health insurance (medical, dental, vision)
• 📚 Structured learning opportunities
• 🌍 Exposure to global enterprise IT environments
• 🚀 Career growth pathways in infrastructure
• ⚖️ Work-life balance support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Manager Interview· 45 min