16h ago

Station Agent / Guest Experience Agent

Munich, Germany

$31k-$42k / year

full-time

๐Ÿ’ผ About This Role

You'll be the face of our FINN Station in Munich, ensuring seamless vehicle handovers and returns for customers. You'll work closely with operations and CX teams to drive continuous improvement in the guest experience. This role offers the chance to grow with a fast-moving mobility startup.

๐ŸŽฏ What You'll Do

  • Greet customers and manage vehicle handovers and returns
  • Coordinate deliveries and daily vehicle disposition
  • Resolve on-site issues quickly and pragmatically
  • Contribute to process improvements based on daily observations

๐Ÿ“‹ Requirements

  • Experience in hospitality (hotel, restaurant, airline, rental car, retail)
  • Driver's license class B
  • German C2 fluency
  • English B2 level

โœจ Nice to Have

  • Proactive problem-solving mindset
  • Structured and reliable work style

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Attractive compensation including MacBook and fitness subsidies
  • ๐Ÿ“š Annual training budget of โ‚ฌ1,500
  • ๐Ÿš— Bike leasing and FINN auto subsidy
  • ๐Ÿข Growth potential in a fast-scaling startup

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Recruiter callยท 30 min
  2. 2On-site interview with teamยท 60 min
  3. 3Offerยท 1 day
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