Tech Stack

Description

You provide first-level technical support to internal teams, troubleshooting hardware, software, and network issues to minimize downtime. You manage helpdesk tickets, assist with onboarding, and ensure IT systems run smoothly. Your role is key to maintaining infrastructure and supporting home service professionals.

Requirements

• 1+ years IT support or helpdesk experience
• Strong troubleshooting of hardware, software, and network issues
• Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Bachelor's degree in IT, Computer Science, or equivalent experience
• Familiarity with Windows, macOS, and mobile operating systems

Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Prioritize and resolve helpdesk tickets
• Set up, configure, and maintain desktops, laptops, and peripherals
• Assist with deployment of software updates and new systems
• Support onboarding of new employees with IT resources