3h ago

Technical Account Manager

Charlotte, NC, United States
full-time Hybridfinancial services

Tech Stack

Description

As a Technical Account Manager, you will serve as the strategic technical advisor for a portfolio of partners, owning their end-to-end success and growth with LendingTree products. You'll combine deep technical expertise with relationship-building to ensure maximum value from our services, acting as the primary technical point of contact and guiding solution adoption.

Requirements

  • Must be able to learn and deeply understand product, business model, and market
  • Partner with both the customer and product team to build a product that fits both LendingTree and customer needs
  • Leverage technical expertise to drive sales conversations and outcomes
  • Deep understanding of analytics to self-serve analytics/reporting internally and externally
  • Experience in Technical Account Management, Customer Success Engineering, Solutions Consulting, or similar customer-facing technical roles

Responsibilities

  • Own end-to-end onboarding strategy for partner accounts, ensuring successful transition from sale through technical implementation and launch
  • Manage ongoing partner engagement through regular business reviews, performance insights, and proactive communication of risks and opportunities
  • Identify and drive account growth opportunities, leveraging data, market trends, and product capabilities to expand partner value and revenue
  • Proactively diagnose and resolve root-cause issues impacting partner performance, establishing clear action plans and timelines
  • Translate partner needs into actionable insights to influence product strategy, roadmap, and prioritization
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