💼 About This Role

You'll guide frontline coordinators and drive operational excellence for a high-growth product at Realtor.com®. You'll shape exceptional consumer experiences and accelerate Realtor.com's selling ecosystem. This role offers exposure to AI-enabled tools and process optimization.

🎯 What You'll Do

• Manage and develop a team of 15-18 coordinators.
• Update and maintain daily dial plans for the team.
• Provide reports on coordinator performance and attendance.
• Coach on quality, tone, and script adherence through call monitoring.

📋 Requirements

• 5+ years in a customer success role.
• 2+ years of people management in a call center.
• Proven success managing in a remote or virtual environment.
• Experience tracking defined KPIs and holding teams accountable.

✨ Nice to Have

• Bachelor's degree.
• Experience with Microsoft Office and G Suite.
• Cross-functional collaboration skills.

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 🏥 Inclusive medical, Rx, dental, vision coverage
• 💰 401(k) with 3.5% company match
• 📚 Tuition Reimbursement
• 🍎 Free snacks and refreshments

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Interview· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min