Tech Stack

Description

You will manage a portfolio of strategic French-speaking customers, ensuring successful onboarding, adoption, and retention of ComplyAdvantage's anti-money laundering SaaS platform. You'll act as a trusted advisor, drive product usage, and collaborate with internal teams to shape the product roadmap.

Requirements

• Native or near-native French language proficiency
• 2-4 years in a similar Customer Success role in B2B
• Comfortable working with C-Suite stakeholders
• Strong relationship management and coordination skills
• Interest in technology and basic grasp of APIs and cloud platforms

Responsibilities

• Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle
• Be the dedicated contact and own the overall relationship with clients
• Ensure successful onboarding and implementation for new customers
• Provide proactive support to increase adoption and minimize churn
• Drive cross-sell and upsell opportunities