20h ago
Team Lead, Market Operations
Sarasota, FL
โจ $75k-$95k / yearest.
full-time
๐ Tech Stack
๐ผ About This Role
You'll run a local Carvana hub, overseeing market operations and team development. You'll drive production and improve customer experience in a fast-paced environment.
๐ฏ What You'll Do
- Develop and coach a team of Customer Advocates
- Monitor reports and present to upper management
- Jump in to wash cars or deliver vehicles as needed
- Address complex customer-facing issues
- Drive production in a fast-paced service environment
๐ Requirements
- 5+ years work experience in customer-facing team environment
- 3+ years of management experience
- Proven history of developing and coaching employees
- Prior experience with strategic planning and process improvement
โจ Nice to Have
- Bachelor's Degree
- Experience with Salesforce or Tableau
- Analytical mind
- Experience handling logistics
๐ Benefits & Perks
- ๐ฅ Medical, Dental, and Vision
- ๐ฐ 401K with company match
- ๐ Student loan payments
- ๐ Discounts on vehicles
- ๐พ Pet benefits
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Hiring Manager Interviewยท 60 min
- 3On-site Interviewยท 90 min
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