19h ago

Technical Support Manager

Berlin

โœจ $80k-$110k / yearest.

full-timemid Hybridhealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll lead technical implementations and escalations for healthcare AI platform used by thousands of nurses. You'll drive adoption and long-term success by troubleshooting complex system issues and optimizing integrations. This role combines meaningful social impact with fast-growing startup energy.

๐ŸŽฏ What You'll Do

  • Lead technical implementations and escalations across environments
  • Troubleshoot multi-layered system, network, and browser issues
  • Drive infrastructure scaling initiatives and performance optimization
  • Ensure thorough documentation and post-incident reviews

๐Ÿ“‹ Requirements

  • Expert in Windows/Linux admin, networking, and integrations
  • Hands-on with Docker, virtualization, web servers, and load balancing
  • Sharp troubleshooter across infrastructure and APIs
  • Fluent in German (C2) and good English skills

โœจ Nice to Have

  • Experience with MDM solutions
  • Mentoring or knowledge-sharing experience
  • Background in healthcare tech

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ 30 vacation days plus birthday off
  • ๐Ÿš† Germany Transport Ticket
  • ๐Ÿ‹๏ธ Urban Sports Club membership
  • ๐Ÿ“š Access to learning platforms like Blinkist and Audible
  • ๐Ÿ“ˆ Stock options

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter callยท 30 min
  2. 2Technical interviewยท 60 min
  3. 3Team meetingยท 45 min
0 0 0