Description

You will support multiple life sciences clients through platform implementation, support, and expansion. You'll work directly with client users to drive adoption, provide strategic guidance, and act as a voice of the customer to our internal product team.

Requirements

• 2+ years of experience in strategic consulting or client-facing enterprise SaaS
• Team player thriving with diverse internal and external stakeholders
• Comfortable presenting to executives and large groups
• Analytical mindset with consistent attention to detail
• Independent, ambitious, and takes initiative

Responsibilities

• Lead 1:1 and group user sessions to gather feedback and ensure client value
• Develop expert-level knowledge of the Courier Health platform and data model
• Drive platform growth as a bridge between clients and Product Engineering teams
• Present business results and platform impact to senior executives at business reviews
• Own client priorities and day-to-day project management