🛠 Tech Stack

💼 About This Role

You'll scale and lead the Customer Success function at a venture-backed SaaS startup, building foundational retention strategies and aligning product value with revenue. This role focuses on defining the customer journey, driving NRR/GRR metrics, and acting as the voice of the customer to shape the product roadmap. You'll have the opportunity to build a team from scratch in a high-growth construction tech company disrupting a $4.7T industry.

🎯 What You'll Do

• Hire, train, and mentor the initial Customer Success team.
• Build end-to-end customer journey including onboarding and QBR structures.
• Monitor health scores to reduce churn and identify expansion opportunities.
• Act as voice of customer to inform product roadmap and address adoption barriers.
• Align success initiatives with Sales and Marketing for hand-offs and case studies.

📋 Requirements

• 8+ years in Customer Success, Account Management, or Consulting in SaaS.
• Experience scaling teams at early-stage startups (Series A-C).
• Proven ability to drive retention and expansion metrics.
• Understanding of change management best practices for complex enterprise adoption.

✨ Nice to Have

• Experience with Government, Utilities, or AEC sectors.
• Strong empathy for customers and passion for revenue growth.
• Willingness to be hands-on as needed.

🎁 Benefits & Perks

• 🏥 Company-funded health insurance (medical, dental, vision) with no-cost medical plans
• 💵 Competitive salary and equity
• 🏖️ Unlimited PTO
• 🏠 Flexible and remote-friendly work environment
• 💰 FSA (health and dependent care)

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min
4. 4Executive Interview· 45 min
5. 5Offer· 1 week