💼 About This Role

You'll lead multi-task IT contracts for a federal government client, managing teams of technical personnel. Your core impact is ensuring services meet schedule and production requirements while providing strategic direction.

🎯 What You'll Do

• Manage complex multi-task IT contracts
• Supervise technical staff and provide direction
• Coordinate task orders and improve procedures
• Serve as primary contact for customer representatives

📋 Requirements

• 5 years of contact center experience
• HDI or ICMI certification preferred
• Experience managing high-volume support teams
• Ability to work without supervision

✨ Nice to Have

• Federal government contracting experience
• Project management certification

🚩 Heads Up

• Role mixes project management with supervisory duties
• Requires 5 years experience but title implies senior-level