💼 About This Role

You'll be on the front lines of the patient experience, guiding them through enrollment and resolving barriers to accessing medications. You'll directly impact patient health by coordinating with providers and insurers. This role offers comprehensive training and the opportunity to work in a fast-growing healthcare technology company.

🎯 What You'll Do

• Connect with patients via phone, email, and chat for enrollment and onboarding
• Conduct outbound outreach to support prescription journey steps
• Coordinate between patients, providers, and insurers to resolve issues
• Assist with insurance verification and financial assistance programs

📋 Requirements

• High school diploma or GED required
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Ability to manage multiple priorities in a fast-paced environment

✨ Nice to Have

• Associate’s or Bachelor’s degree
• Prior customer service experience in retail, call center, or customer-facing environments

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 💰 401(k) retirement plan
• 🍽️ Daily meal stipend (onsite)
• 🚍 Free shuttle service and onsite parking
• 🚇 Pre-tax transit benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· N/A