Tech Stack

Description

You will own a portfolio of scaled customers, driving adoption, retention, and expansion through consistent customer success motions. Act as trusted advisor to ensure customers realize value from their Anaplan investment.

Requirements

• Experience in customer success or account management for scaled customers
• Proficiency with CRM and CS platforms (Salesforce, Gainsight)
• Strong communication and relationship-building skills
• Ability to analyze usage data and drive adoption
• Experience managing renewal cycles and mitigating churn risk

Responsibilities

• Own a portfolio of scaled customers using a scaled engagement model
• Drive adoption, value realization, and measurable business outcomes
• Conduct structured account health checks using Salesforce and Gainsight
• Execute CTAs, playbooks, and core customer success motions consistently
• Monitor license usage and workspace capacity for efficiency and compliance