🛠 Tech Stack

💼 About This Role

You'll investigate and resolve member-facing escalations and technical issues for a fast-scaling digital health organization. Your work directly improves AI-powered care delivery by translating real-time problems into product and system improvements.

🎯 What You'll Do

• Investigate, triage, and resolve member-facing escalations and platform bugs.
• Identify recurring patterns and escalate insights to engineering and product teams.
• Own operational domains, ensuring accuracy of workflows and escalation pathways.
• Maintain and optimize Help Center articles, macros, and internal documentation.

📋 Requirements

• 2–4 years of experience in operations or customer support.
• Strong analytical and investigative mindset to break down complex problems.
• Excellent written communication skills for clear documentation.
• Proven ability to own and improve processes proactively.

✨ Nice to Have

• Experience in digital health, healthtech, or AI-enabled support.
• Proficiency with Jira and Notion; familiarity with analytics tools like Looker.
• Experience collaborating with cross-functional teams (engineering, product, clinical).

🎁 Benefits & Perks

• 💰 Competitive compensation including base salary, variable pay, and equity.
• 🏥 Comprehensive medical, dental, and vision insurance.
• 🏖️ Discretionary PTO and paid company holidays.
• 👶 Parental leave benefits.
• 🏦 401(k) retirement plan.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Assessment· 60 min
3. 3Hiring Manager Interview· 45 min
4. 4Offer· 1 day