🛠 Tech Stack

💼 About This Role

You'll provide critical technical support for law enforcement customers using Axon's ecosystem of devices and cloud software. Your core impact is ensuring a stellar customer experience by resolving complex escalated issues. This role stands out for its hands-on work with public safety technology in a fast-paced, mission-driven environment.

🎯 What You'll Do

• Triage and prioritize agency change and feature requests
• Provide frontline email/phone support for complex technical issues
• Troubleshoot Axon device and system issues directly with customers
• Develop knowledge base articles and report bugs to engineering teams

📋 Requirements

• Bachelor's degree in IT, Computer Information Systems, or equivalent
• 3+ years of Technical Support experience
• 3+ years of SaaS experience
• Familiarity with mobile app ecosystems (iOS/Android) and debugging tools

✨ Nice to Have

• Network certifications (CCNA, CompTIA Network+)
• Experience with Splunk, JIRA, or Salesforce
• Experience using SSH

🎁 Benefits & Perks

• 🏖️ Discretionary PTO
• 💰 401k with employer match
• 👶 Paid parental leave
• 🏥 Medical, Dental, Vision plans
• 📚 Learning & Development programs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 1 hour