💼 About This Role

You'll own the enablement strategy for our support organization, covering onboarding and ongoing training. You'll ensure specialists ramp quickly and continuously develop as the product evolves. You'll shape enablement programs guided by QA insights and partner with Product to stay ahead of releases.

🎯 What You'll Do

• Co-own the enablement roadmap covering onboarding and ongoing training.
• Guide Enablement and QA Specialists on direction and feedback.
• Design and oversee structured onboarding program with ramp metrics.
• Translate product releases into digestible learning content.
• Maintain library of enablement resources and track effectiveness.

📋 Requirements

• 4+ years of experience in support enablement in a technical SaaS product environment.
• Experience mentoring others in a senior IC capacity.
• Ability to own an enablement strategy end-to-end.
• Strong instructional design instincts.

✨ Nice to Have

• Experience with LMS platforms.
• Video creation tools.
• AI-assisted content development workflows.

🎁 Benefits & Perks

• 💰 Competitive compensation with equity and bonus.
• 🏖️ Flexible hybrid work in New York.
• 📈 Growth opportunities at a fast-scaling company.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical or Case Interview· 60 min
4. 4Final Interview with Leadership· 45 min