Tech Stack

Description

You will handle customer inquiries, process orders, manage service tickets in HubSpot, coordinate with third-party providers and internal teams, and communicate status updates. This role is essential to ensuring great customer experiences and supporting Copper's mission of clean energy adoption.

Requirements

• Positive and professional approach to customer service
• Clear written and verbal communication in English
• Experience in service coordination, operations, or logistics
• Empathy and ability to address customer concerns
• Comfortable with cross-functional work and phone calls

Responsibilities

• Respond to customer and prospective customer inquiries
• Process service tickets and order modifications
• Coordinate with third-party service providers and ensure documentation
• Track parts and communicate status updates
• Handle customer calls and proactive outreach