💼 About This Role

You'll drive adoption, retention, and growth for strategic accounts in a high-impact role blending customer success and key account management. You'll act as a trusted advisor, ensuring customers realize measurable value from Geotab Vitality's solutions. This role also shapes scalable customer success processes and supports global growth.

🎯 What You'll Do

• Manage key account relationships and align product with business outcomes.
• Drive onboarding, adoption, and engagement across customer accounts.
• Monitor customer health and proactively manage retention risks.
• Champion adoption within internal Geotab teams and optimize onboarding processes.

📋 Requirements

• 5+ years in Customer Success, Account Management, or Program Management.
• Bachelor's degree in Business, Technology, or related field.
• Strategic account management and customer adoption experience.
• Data-driven mindset with ability to track performance metrics.

✨ Nice to Have

• Experience in SaaS, telematics, or IoT environments.
• Experience working within or influencing large organizations.
• Process optimization and scalable framework development skills.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation
• 📚 Professional development opportunities
• 🏥 Health benefits package
• 🎉 Inclusive work culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min